Tell Us About Us Makes History by Being Newest Corporate Vendor Selected for Award
(Richmond Hill, ON) Monday, April 12, 2010 – Tell Us About Us (TUAU), a leading customer feedback provider of customer satisfaction surveys, mystery shopping services, and 1-800 live agent/web support, today announced that it has been named ‘Operations Vendor of the Year’ by STAPLES Canada, the world’s largest office products company. The pan Canadian award supports the existing relationship with STAPLES worldwide and recognizes Tell Us About Us as an innovative and valued supplier.
Tell Us About Us partnered with STAPLES Canada in 2008 to build a comprehensive customer feedback program that would optimize the customer experience, entrench customer loyalty, and ultimately reveal customers’ preferences and behaviours that drive profitability and growth for STAPLES. As a supplier to STAPLES throughout Canada, the range and quality of feedback tools and methodology for the cross-Canada retail chain also helped distinguish TUAU from the competition, along with the high calibre of the TUAU account management team, and the reliability of TUAU’s reporting platform. The growing relationship with STAPLES Canada serves to strengthen Tell Us About Us’ reputation as a trusted and reliable partner to some of Canada’s leading brands.
“We value our relationship with STAPLES Canada and strive towards ensuring we are innovators with regard to our products as well as our ongoing client support,” said Tyler Gompf, chief executive officer, Tell Us About Us. “To see how enthusiastically the STAPLES Canada team has embraced the customer experience culture shift is truly inspiring and wonderful. We are honoured to be recognized by STAPLES Canada as ‘Operations Vendor of the Year’ and this award testifies to our commitment to serving our partners with award-winning products and service.”
“STAPLES Canada is pleased to name Tell Us About Us as ‘Operations Vendor of the Year’. We are thrilled we found a partner who shares our high level of expectations, execution and engagement in measuring customer satisfaction", said Kevin Knieriem, manager, retail customer satisfaction, communication & services with STAPLES Canada. “Tell Us About Us consistently over-delivered on developing and supporting our new customer satisfaction survey and reporting platform, and has provided service that is second to none."
The award was given to Tell Us About Us at a gala dinner hosted by STAPLES Canada Corporate Head Office, and presented by Steve Maytas, president, STAPLES Canada.
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About Tell Us About Us
Since 1997, Tell Us About Us (TUAU) has been helping businesses strategically focus on customer and operational feedback as a critical success factor to drive long-term growth and profitability. As the leading full-service customer feedback provider in North America, TUAU helps organizations measure the brand experience through satisfaction surveys, mystery shopping, and 1-800 live operator support. TUAU feedback solutions help clients to create consistent brand experiences and implement customer-centric strategies and principles. TUAU works with more than 100 trusted brands and serves organizations with over 30,000 locations in industries including restaurant, retail, financial, hospitality and call center. www.tellusaboutus.com
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About STAPLES Canada
Founded in Toronto in 1991, STAPLES Canada Inc. is Canada's largest everyday low price supplier of office supplies, business machines, office furniture and business services for the small business and home office customer. The chain operates stores in all Canadian provinces under the banners STAPLES® and Bureau en GrosMC. Marketing Magazine's Marketing/Leger 2008 Corporate Reputation Survey ranked STAPLES Canada/Bureau en Gros number one among Canada's top 100 companies surveyed. The company employs over 13,500 associates serving customers through more than 300 office superstores, catalogue, and e-commerce. STAPLES Canada/Bureau en Gros is committed to making shopping easy by offering customers three convenient ways to shop: online, by catalogue and in-store. More information is available at www.staples.ca. STAPLES vendor awards originated in 1995 as a way for STAPLES/Bureau en Gros to honour its vendors. It is an opportunity for STAPLES to show their appreciation to their vendors and an opportunity for the vendors to showcase their talents.